graph TD
    click Root scmToggle "Expand"
    click Service scmToggle "Expand"
    click LEVEL scmToggle "Expand"
    click Customer scmToggle "Expand"
    click Diag scmToggle "Expand"
    click Flash scmToggle "Expand"
    click Mgmt scmToggle "Expand"
    click Unlock scmToggle "Expand"
    click SWUpdate scmToggle "Expand"
    click UPDATE scmToggle "Expand"
    click FullFlash scmToggle "Expand"
    click FLASH scmToggle "Expand"
    click Restore scmToggle "Expand"
    click Soft scmToggle "Expand"
    click RESET scmToggle "Expand"
    click Hard scmToggle "Expand"
    click Secure scmToggle "Expand"
    click LockTypes scmToggle "Expand"
    click UnlockMethods scmToggle "Expand"
    click UserLock scmToggle "Expand"
    click LOCK scmToggle "Expand"
    click CloudLock scmToggle "Expand"
    click NetLock scmToggle "Expand"
    click Offline scmToggle "Expand"
    click METHODS scmToggle "Expand"
    click Online scmToggle "Expand"
    click Combo scmToggle "Expand"
    click ADB scmToggle "Expand"
    click Dongle scmToggle "Expand"
    click ServerAuth scmToggle "Expand"
    click GoogleFRP scmToggle "Expand"
    click IMEI scmToggle "Expand"
    click Setup scmToggle "Expand"
    click AppMgmt scmToggle "Expand"
    click SwUpdates scmToggle "Expand"
    click Maint scmToggle "Expand"
    click Trouble scmToggle "Expand"
    click OffStore scmToggle "Expand"
    click Sideload scmToggle "Expand"
    click CheckUp scmToggle "Expand"
    click InstallPatches scmToggle "Expand"
    click CacheClear scmToggle "Expand"
    click StorageMgmt scmToggle "Expand"
    click HelpGuides scmToggle "Expand"
    click Forums scmToggle "Expand"
    Root["SOFTWARE SOLUTIONS & SERVICES"]

    Root –> Service["SERVICE LEVEL (TECHNICAL)"]
    Root –> Customer["CUSTOMER LEVEL (END-USER)"]

    Service –> Diag["DIAGNOSTICS & ASSESSMENT"]
    Service –> Flash["OS FLASHING & RESTORE"]
    Service –> Mgmt["MANAGEMENT & RESET"]
    Service –> Unlock["UNLOCKING"]

    Flash –> SWUpdate["SOFTWARE UPDATE (OUI/Patch)"]
    Flash –> FullFlash["FULL FIRMWARE FLASH (e.g., Stock ROM)"]
    Flash –> Restore["SYSTEM RESTORE FROM BACKUP"]

    Mgmt –> Soft["SOFT RESET (Settings Only)"]
    Mgmt –> Hard["HARD RESET (Factory Data Reset)"]
    Mgmt –> Secure["SECURE DATA WIPE"]

    Unlock –> LockTypes["LOCK TYPES"]
    Unlock –> UnlockMethods["UNLOCKING METHODS"]

    LockTypes –> UserLock["USER LOCK (PASSCODE / PATTERN)"]
    LockTypes –> CloudLock["CLOUD ACCOUNT LOCK (Apple ID, Google FRP)"]
    LockTypes –> NetLock["NETWORK PROVIDER LOCK (SIM Lock)"]

    UnlockMethods –> Offline["OFFLINE METHODS (LOCAL)"]
    UnlockMethods –> Online["ONLINE METHODS (SERVER-SIDE)"]

    Offline –> Combo["Key Combo Reset"]
    Offline –> ADB["Bootloader / ADB Commands"]
    Offline –> Dongle["Interface Dongle/Box Tools"]

    Online –> ServerAuth["Manufacturer Server Auth"]
    Online –> GoogleFRP["Google Account Verification"]
    Online –> IMEI["IMEI-based Network Unlock"]

    Customer –> Setup["INITIAL DEVICE SETUP"]
    Customer –> AppMgmt["APPLICATION MANAGEMENT"]
    Customer –> SwUpdates["SOFTWARE UPDATES"]
    Customer –> Maint["MAINTENANCE & OPTIMIZATION"]
    Customer –> Trouble["BASIC TROUBLESHOOTING"]

    AppMgmt –> OffStore["OFFICIAL STORE DOWNLOADS"]
    AppMgmt –> Sideload["Sideloading / Third-Party Apps"]

    SwUpdates –> CheckUp["CHECKING FOR UPDATES"]
    SwUpdates –> InstallPatches["INSTALLING SYSTEM PATCHES"]

    Maint –> CacheClear["CACHE & TEMP FILE CLEANING"]
    Maint –> StorageMgmt["STORAGE MANAGEMENT"]

    Trouble –> HelpGuides["HELP GUIDES & KNOWLEDGE BASE"]
    Trouble –> Forums["SUPPORT FORUMS"]